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Job Details - Customer Services FX - ref: 10841
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Customer Services FX - ref: 10841
£20000 - £22000
Permanent
published: 30/05/2018

A great opportunity has arisen for a customer service dealer with FX experience to join a dealing team within a leading brokerage. The right candidate will be the first point of contact, providing expert dealing service and account management.

Role Duties will include:

  • To be customers’ first point of contact, providing an expert telephone dealing service and account management.
  • Be responsible for providing an excellent on-boarding experience for customers across all of companies' products and services.
  • To ensure transactions are executed efficiently and that customers have a positive experience in all interaction.
  • Collaborating with teams across different departments to ensure customer payments are sent as expected, and queries are dealt with efficiently.
  • Build client relationships to help maximise trade strike rates and to prolong the client life-cycle.
  • Speaking positively and enthusiastically about the company and its products and services.
  • Ensuring all original documentation received is recorded, scanned and archived.

Skills and Experience

  • Ideal candidate will have a minimum of 6 months experience in FX within the private clients space.
  • Experience in a telephone based sales environment and customer portfolio management.
  • Customer service experience within a multi-channel environment (e.g. telephone, email, face to face)
  • Understanding of the financial markets, payments, and demonstrable awareness of the foreign exchange market.
  • Excellent English, written and verbal is essential.
  • Additionally the following languages i.e. French, Portuguese or Spanish are highly desirable.
Apply now
Clients Get in touch
t
0207 199 6263
finding the right person for the right role

Get in touch
t
0207 199 6263
e
info@mwrecruitment.com
finding the right person for the right role