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Job Details - Team Lead - Customer Services FX - ref: 10842
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Team Lead - Customer Services FX - ref: 10842
£23000 - £25000
published: 30/05/2018

A great opportunity has arisen for a team leader / customer services with FX experience to join a dealing team within a leading brokerage. You will be reporting to the operations manager. The right candidate will be supervising a team of dealers who are the first point of contact, providing expert dealing service and account management.

Role Duties will include:

  • To lead a team of dealers who execute spot and forward transactions through a telephone dealing service.
  • To lead a team that provides an excellent on-boarding for customers who are using our products and services for the first time.
  • Ensure the team individuals deliver the highest quality, maintaining the companies' position as the industry leader.
  • Work closely with the operations manager.
  • A point of contact for customers accessing the telephone dealing service, executing spot and forward transactions.
  • Collaborating with colleagues across department.
  • Build client relationships to help maximise trade strike rates.
  • Actively looking for business improvements and taking to management what you find.
  • Look into existing payments/client database, to uncover transactional opportunities.

Experience and Skill

  • Ideal candidate will have a minimum of 6 months experience in FX within the private clients space.
  • Demonstrate achievements within a team leadership role
  • Experience as a team lead in a telephone based customer service sales environment
  • Customer service experience within a multi-channel environment (e.g. telephone, email, face to face)
  • Understanding of the financial markets, payments, and demonstrable awareness of the foreign exchange market.
  • Excellent English, written and verbal is essential.
  • Additionally the following languages i.e. French, Portuguese or Spanish a
Apply now
Clients Get in touch
0207 199 6263
finding the right person for the right role

Get in touch
0207 199 6263
finding the right person for the right role