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Job Details - Team Lead - Customer Services FX - ref: 10842
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Team Lead - Customer Services FX - ref: 10842
Broker
£23000 - £25000
Permanent
published: 30/05/2018

A great opportunity has arisen for a team leader / customer services with FX experience to join a dealing team within a leading brokerage. You will be reporting to the operations manager. The right candidate will be supervising a team of dealers who are the first point of contact, providing expert dealing service and account management.

Role Duties will include:

  • To lead a team of dealers who execute spot and forward transactions through a telephone dealing service.
  • To lead a team that provides an excellent on-boarding for customers who are using our products and services for the first time.
  • Ensure the team individuals deliver the highest quality, maintaining the companies' position as the industry leader.
  • Work closely with the operations manager.
  • A point of contact for customers accessing the telephone dealing service, executing spot and forward transactions.
  • Collaborating with colleagues across department.
  • Build client relationships to help maximise trade strike rates.
  • Actively looking for business improvements and taking to management what you find.
  • Look into existing payments/client database, to uncover transactional opportunities.

Experience and Skill

  • Ideal candidate will have a minimum of 6 months experience in FX within the private clients space.
  • Demonstrate achievements within a team leadership role
  • Experience as a team lead in a telephone based customer service sales environment
  • Customer service experience within a multi-channel environment (e.g. telephone, email, face to face)
  • Understanding of the financial markets, payments, and demonstrable awareness of the foreign exchange market.
  • Excellent English, written and verbal is essential.
  • Additionally the following languages i.e. French, Portuguese or Spanish a
Apply now
Clients Get in touch
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0207 199 6263
finding the right person for the right role

Get in touch
t
0207 199 6263
e
info@mwrecruitment.com
finding the right person for the right role