Job Description

A leading payments company wish to recruit an operations Manager to oversee the banking operations team, the EMEA Banking Operations department is primarily responsible for day-to-day network management of EMEA banking network including account setup and closure, KYC/EDD, systems maintenance, as well as being a key interface with our banking partners across a range of area

Overview

• Support Day to Day oversight of the Banking Operations team (3 FTE), ensuring tasks are completed, and escalating appropriately to the Head of Operations when required.
• Own the bank account maintenance process in EMEA; opening / closing / dormancy
• Ensuring all accounts are setup correctly, inline with the needs of the business
• Manage the KYC and EDD processes between various banking counterparties
• Partner with internal teams, in particular AML, Compliance, Operations and Treasury
• Manage permissions and access in the various banking systems, ensuring all relevant users have the correct access and limits
• Oversee the bank fee monitoring process, ensuring MI is collated and produced, providing insight and supporting the business hitting budgetary goals
• Provide insight into how we can improve internal systems and taking the initiative to lead on broader improvement objectives

Experience Required

• No less than 5 years operations management experience
• Strong experience being a systems administrator (both deciding and arranging user access to banking systems
• Deep understanding of bank onboarding (KYC/EDD) and account management processes
• People management experience essential
• Desire to work in fast paced, often unstructured environment
• Experience of developing and improving systems and processes
• Experience building out operational controls
• Understanding of the UK & EU banking and payments environment

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Consultant Details

Job Summary